Frequently Asked Questions
General Information
What are your office hours?
Our office is open Monday–Friday, 8:00 AM–5:00 PM. We are closed on most major holidays. Labs are available select Saturdays, but appointments are always required for labs.
How can I schedule an appointment?
You can call us at (504) 613-0315 to schedule.
Do I need to complete forms before my appointment?
Yes. When you enroll or schedule an appointment, you’ll receive required forms by email with instructions for completion and return.
Can I eat or drink before my appointment?
For annual fasting labs, please avoid food for 10 hours before your visit. Water is encouraged — aim for at least half your body weight in ounces (for example, 150 lbs = 75 oz of water daily, especially in the 24 hours before labs). Continue prescribed medications unless they require food; in that case, wait until after your blood draw.
Can I exercise before a lab appointment?
If you’re having metabolic function testing (recommended every 6–12 months), avoid vigorous exercise for 24–48 hours before your labs.
What should I bring to my appointment?
Please bring a photo ID and a list of your current medications, including supplements.
Can I get labs without a provider visit?
Patients can schedule lab appointments by calling us at (504) 613-0315.
Common lab prices are here.
Services
What services do you offer?
We provide direct access to your provider plus a wide range of services, including:
Preventive and primary care
Chronic disease management
Hormone therapy
Weight management with GLP-1 injections
Nutritional counseling
Fitness coaching & VO2 Max testing
On-site LabCorp services
Do you offer telehealth services?
Yes, most services are available via telehealth. Please call our office to confirm if your condition is eligible.
How do I get labs?
Schedule a lab appointment by calling us at (504) 613-0315.
Insurance & Billing
What insurance plans do you accept?
Currently, we accept Medicare and commercial plans (Aetna, BCBS, Cigna, Humana, and UHC). Medicaid is accepted only for patients on PrEP or HIV treatment. Check back specific to Medicaid being accepted for all patients.
How can I pay my fees?
Medication/supplement costs, and balances can be paid online through the Healow patient portal, by mail, or in person.
Can I use insurance for labs?
Yes.
Patient Care
What if I need medical advice after hours?
Send a message through the Healow patient portal or text/call our main office number. The provider will respond by the end of the next business day. For urgent needs, please go to the Emergency Room. Please do not call or text the provider’s personal cell phone unless you’ve been given permission.
How do I request a prescription refill?
Request prescription refills through your Healow Patient Portal or by calling the clinic at (504) 613-0315.